At Pridila, we understand that buying intimate wear is personal. We are committed to delivering your intimate apparel quickly, safely, and completely discreetly to your doorstep anywhere in India.
1. Shipping Scope (India Only)
We currently offer shipping services strictly within India. We do not ship internationally at this time. Whether you are in a Metro city or a remote location, our logistics partners ensure your Pridila package reaches you.
2. Order Processing Time
- Dispatch Time: All orders are processed and packed at our warehouse within 1-2 business days (Monday to Saturday) after you receive your order confirmation email.
- Sundays & Holidays: Orders placed on Sundays or public holidays will be processed on the next business day.
- Notification: You will receive an email and/or SMS with your tracking details the moment your order has been dispatched.
3. Shipping Rates & Delivery Estimates
We partner with India’s most trusted courier services (including Delhivery, Blue Dart, Xpressbees, and DTDC) to ensure timely delivery of your undergarments.
Note: Delivery times are estimates. Metro cities (like Mumbai, Delhi, Bangalore) usually see faster delivery, while remote areas (like North East or J&K) may take slightly longer.
4. Discreet Packaging (Privacy Promise)
We know that privacy is your top concern when shopping for lingerie online.
- Plain Packaging: All orders are shipped in plain, opaque, unbranded packaging (poly bags or boxes).
- No Branding on Label: The shipping label will not mention “Lingerie,” “Bra,” or “Undergarments.”
- Sender Name: The sender will be listed simply as “[Your Legal Entity Name]” or “Fulfillment Center.”
- 100% Private: No one receiving the package (neighbors, family, or office reception) will know what is inside.
5. Order Tracking
Once your order leaves our facility, we will send you a Tracking ID via email or SMS. You can use this ID on our courier partner’s website to track your package status in real-time.
6. Undeliverable Orders & Incorrect Addresses
Please ensure you provide a complete and accurate address (including House No., Street, Landmark, and Pincode) and a valid mobile number for the delivery agent to contact you.
- Incorrect Address/Phone: If a package is returned to us because the address was incorrect or the customer was not available, the customer will be responsible for paying the re-shipping fee.
- Non-Cancellable: As per our Return Policy, orders returned to origin (RTO) due to customer error cannot be cancelled or refunded.
7. Damaged or Open Packages
We ensure high-quality packing standards. However, if you receive a package that looks tampered with, opened, or heavily damaged:
- Do NOT accept the delivery.
- Ask the courier agent to mark it as “Damaged/Tampered.”
- Contact us immediately at pridilainfo@gmail.com with your order number so we can send a replacement.
8. Contact Us
If you have any questions about your shipment status, please contact our support team in Surat, Gujarat:
- Email: pridilainfo@gmail.com
- Customer Support Hours: Monday – Saturday, [Insert Time, e.g., 10:00 AM – 6:00 PM IST]