Welcome to Pridila, your destination for premium women’s undergarments and intimate wear. By accessing our website or purchasing products from our online lingerie store, you agree to be bound by the following Terms and Conditions (“Terms”). Please read them carefully before using our services.
1. General Overview
- The Operator: This website is owned and operated by Pridila, based in Surat, Gujarat. Throughout the site, the terms “we”, “us”, and “our” refer to Pridila.
- Acceptance: By visiting our site and/or purchasing lingerie online from us, you engage in our “Service” and agree to be bound by these Terms.
- Eligibility: By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence (usually 18+ in India).
2. Product Information & Accuracy
- Colors & Images: We have made every effort to display the colors and details of our products (bras, panties, sleepwear, and sets) as accurately as possible. However, we cannot guarantee that your computer monitor’s display of any color will be accurate.
- Modifications: Prices for our undergarment products are subject to change without notice. We reserve the right to modify or discontinue any product at any time without prior notice.
3. Orders & Billing
- Order Acceptance: We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we may attempt to notify you via the email provided at the time the order was made.
- Pricing Errors: While we strive for accuracy in our online catalog, errors in pricing may occur. If we discover an error in the price of a product you have ordered, we will inform you and give you the option of reconfirming the order at the correct price or cancelling it.
- Payment: You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.
4. Shipping & Delivery
- Location: We currently ship exclusively within India.
- Third-Party Couriers: Delivery is handled by trusted third-party logistics partners. While we aim to deliver within the estimated timelines (as per our Shipping Policy), Pridila is not liable for delays caused by the courier company or unforeseen circumstances (e.g., weather, strikes, or local lockdowns).
5. Return & Refund Policy (Strict Hygiene Policy)
- All Sales Final: Due to the intimate nature of our products (undergarments and lingerie), we do not offer returns, refunds, or exchanges once the order has been processed.
- Hygiene Standards: We enforce this strictly to ensure the health, safety, and hygiene of all our customers. We guarantee that every item you receive is unworn.
- Damaged Items: The only exception is if you receive a defective or incorrect item. You must notify us at pridilainfo@gmail.com within 48 hours of delivery with proof of the damage.
6. Intellectual Property
All content included on this site, such as text, graphics, logos, images, and software, is the exclusive property of Pridila and is protected by Indian and international copyright laws. You may not use our product photos, descriptions, or brand assets for commercial purposes without our express written permission.
7. User Conduct
You are prohibited from using the site or its content:
- For any unlawful purpose.
- To solicit others to perform or participate in any unlawful acts.
- To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances.
- To upload or transmit viruses or any other type of malicious code.
8. Limitation of Liability
Pridila shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, or consequential damages of any kind arising from your use of any of the service or any products procured using the service.
9. Indemnification
You agree to indemnify, defend, and hold harmless Pridila and our partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to your breach of these Terms.
10. Governing Law & Jurisdiction
These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Surat, Gujarat.
11. Changes to Terms and Conditions
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.
12. Contact Information
Questions about the Terms and Conditions should be sent to us at:
- Email: pridilainfo@gmail.com
- Location: Surat, Gujarat, India